Terms & Conditions
for Workshops and Courses with
– hereinafter „Me, Coach“ –
1. Scope of Application
1.1 The following Terms and Conditions (short: T&C) apply to all legal transactions between the provider Ms Lisa Jara (hereinafter referred to as “I, Coach”) and her contracting parties (hereinafter referred to as “You, Client, Customer”). These legal transactions can be concluded in person, by post, by e-mail, by messenger (Facebook, WhatsApp, Signal etc.), in an initial consultation or via the website and course platform.
1.2 In each case, the version of these T&C valid at the time of the conclusion of the contract or the booking shall apply.
1.3 The prices valid at the time of booking/purchase shall apply in each case. If I advertise certain discounts or promotional offers, these are limited in time or quantity. You have no claim to them.
2. Subject of the Contract
2.1 In particular, the following subjects of the contract can be agreed on for various topics, including but not limited to:
(Online) Group Coaching
Platform Offers and Product Orders
2.2 The topics or issues are defined and specified in more detail in the respective offers and/or on the basis of the initial consultation in connection with the coaching.
3. Conclusion of Contract
3.1 You can find the courses, workshops, circles, memberships or product orders I offer on my website and/or course platform. Their product descriptions do not constitute binding offers on my part, but are an invitation to You as a potential Customer. This gives You the opportunity to make a binding offer by ordering a course, workshop, circle, membership or product from me.
3.2 You can register in writing via the online booking form, via my contact form or by e-mail to email@example.com. If you order from me via the online booking form, you can choose whether you want to pay directly via PayPal, Stripe or Bank Transfer, or whether you want me to send you an invoice to pay.
3.3 If you choose to pay via PayPal, Stripe or Bank Transfer in the booking form, you will be redirected to the respective payment platform after entering the requested information, and can pay the fee there.
If you order via my contact form or via email, you will receive a registration confirmation and invoice with my bank details after registration, to which you have to transfer the fee listed in the course/workshop/circle/membership/product description. The payment of the fee must be received in my bank account within 7 days after your registration. Your booking is only valid after receipt of the full amount (in case of payment by instalments upon receipt of the first instalment).
After payment, you will receive a confirmation of participation and the contract is concluded.
3.4 If I do not receive payment within 7 days, I will send You a reminder e-mail. If payment still isn’t received after 7 more days, your registration will be cancelled.
3.5 In case of payment by instalments: If a subsequent instalment has not been received by me at the agreed time, I will remind You of the outstanding payment by e-mail. If I have not received payment 14 days after the due date of the instalment, I will consider this as a cancellation.
4. Duration of the Contract, Remuneration and Terms of Payment
4.1 Duration of the Contract
4.1.1 In the case of coaching, the contract begins at the specifically and individually agreed point in time and ends usually through fulfilment, i.e., when You have paid the agreed remuneration and I have provided the corresponding service in return.
4.1.2 The type, time, duration and scope of the online workshops, courses, circles, memberships or products can be found in the respective description on my website or course platform. I reserve the right to make changes to the content as long as they serve the purpose of the course.
4.2.1 The remuneration for coaching is based on the current price table at the time of the conclusion of the contract, indicated on my website. Since professional coaching is not medical advice or treatment, it is not covered by health insurance.
4.2.2 The remuneration for workshops, courses, circles, memberships and products can be found on my website or on my course platform page.
4.2.3 Cash expenses and special costs incurred by me at your express request will be charged at cost price.
4.3 Terms of Payment
4.3.1 All services and prices are exclusive of the legally applicable Value Added Tax (VAT), because of my status as a “small business” according to § 19 German Value Added Tax Act.
4.3.2 You can pay via PayPal, Stripe, bank transfer or other options of the respective service providers I use. The respective terms and conditions can be found on the websites of the payment platform providers.
4.3.3 All payments are due 7 days after invoicing without any deductions. If the payment dates are exceeded, I shall be entitled to interest on arrears in accordance with the general legal provisions, without further reminder. The right to claim further damages remains unaffected.
4.3.4 For some of my offers, I offer You payment by instalments and will inform You in advance of the amounts of the one-off payment or the instalments. You can terminate an instalment agreement ahead of time by paying the outstanding instalments in one sum. If I do not receive an instalment by the agreed due date, I can demand payment of the entire outstanding amount at once.
4.3.5 If You are in default with your payment(s), I am entitled to refuse service or product delivery until all due payments have been made.
If You pay by means of a payment method offered by PayPal that can be selected in the online ordering process, I already declare acceptance of your offer at the time when You click the button that leads to the completion of the ordering process.
If You pay by means of a payment method offered by Stripe that can be selected in the online ordering process, I already declare acceptance of your offer at the time when You click the button that leads to the completion of the ordering process.
4.3.8 Please note the payment modalities, terms and conditions, privacy notices and revocation provisions of the payment platform providers and the course platform provider or online marketplace which I use for processing.
4.3.9 When ordering via the course platform provider or online marketplace, You also agree to my terms and conditions.
5. Scope of Services and Unused Contractual Services
5.1 The scope of services depends on the respective contract between You and Me. For coaching you can look it up in the coaching contract, for workshops, courses, circles, memberships and products in the respective description on the website or the course platform.
5.2 If You do not make use of individual services, I reserve the right to charge the entire participation fee. This does not apply if You can prove that no or only minor damage has been caused.
5.3 In the event of illness, I will not invoice the agreed upon service.
6. Implementation and Dates
6.1 Workshops & Circles
6.1.1 The contents, type of implementation and dates of the workshops and circles can be found in the corresponding descriptions on my website or course platform.
6.1.2 Unless otherwise agreed, workshops and circles are conducted online via Zoom. If you cannot be there live, a recording will be made available to you within 24 hours.
6.1.3 Documents and practice material sent by me (both physical and digital) are exclusively for your personal deepening process and may not be passed on by you to third parties, unless I have expressly agreed to this in writing. All rights reserved in terms of copyright.
6.2 Courses and Products
6.2.1 The contents of courses or products can be found in the corresponding descriptions on my website or course platform.
6.2.2 Documents and practice material sent by me (both physical and digital) are exclusively for your personal deepening process and may not be passed on by you to third parties, unless I have expressly agreed to this in writing. All rights reserved in terms of copyright.
6.3.1 The contents and type of implementation of the memberships can be found in the corresponding descriptions on my website or course platform.
6.3.2 Unless otherwise agreed, included meetings are conducted online via Zoom. If you cannot be there live, a recording will be made available to you within 24 hours.
6.3.3 Documents and practice material sent by me (both physical and digital) are exclusively for your personal deepening process and may not be passed on by you to third parties, unless I have expressly agreed to this in writing. All rights reserved in terms of copyright.
7. Area of Responsibility of Me as the Coach
7.1 The coaching relationship is built on trust. I agree to keep all conversations with and information on/from You secret and confidential. Confidential information that I receive in writing or record personally will be stored in such a way that no unauthorised Third Party can gain access to it. No personal ideas, information or expressed thoughts will be shared with anyone except with your express permission.
7.2 If You agree, I will make audio or video recordings of the coaching sessions. I undertake to use these recording in the strictest confidence, solely to support my own work, and not to make it available to anyone else. The recordings will be stored securely on an encrypted data carrier and made available to You on request.
7.3 If I wish to discuss the coaching process for supervision, training, mentoring, evaluation or counselling purposes, I will do so anonymously and will not disclose any information that could reveal your identity.
7.4 Generally, I do not give You advice. My role is to create a safe space and enable You to realise self-agency and self-empowerment, and to support You in discovering ways to achieve your goals. Should I find myself no longer capable of professionally guiding the coaching process to the agreed goal, I will refer You to another coach or suitable specialist. Any fees incurred up to that point are to be paid independently of this.
8. Area of Responsibility of You as the Client
8.1 The coaching relationship is based on equality and trust and will be co-created together. I will support You as a guide throughout the entire process, the actual changes, however, take place in yourself. You are aware that coaching is a self-responsible process of personal, professional or spiritual development, the success of which is dependent on your willingness to change and your active commitment, and that specific results cannot be guaranteed.
8.2 You acknowledge that You are fully responsible for your own physical and mental health during and between sessions. You will ensure that You have sufficient time and rest before and after each coaching session to prepare yourself mentally or to reflect on the results. In addition, You will also make an effort to complete any deepening practices agreed upon, if they seem helpful to You.
8.3 You are aware that all steps and measures taken by You in the course of the coaching, including those suggested by me in the context of specific exercises, are your own responsibility.
8.4 You agree to communicate honestly and be open to the process and support, in order to ensure the best possible chances of success for your desired outcome. You are willing to commit the necessary time and energy to participate fully in the coaching process.
8.5 You are invited to give me feedback about your coaching experience after the sessions, what worked well for You and what did not. This feedback will help me to provide even better support, tailored to your needs.
8.6 In group programmes, workshops, circles or memberships, You agree to maintain confidentiality about the information of other participants that You learn about them in the course of the programme.
9. Termination of the Contract
9.1.1 At the beginning of the coaching relationship, we agree how many appointments are booked over which period of time. Our cooperation ends automatically after the last appointment. The appointments will be recorded in writing.
9.1.2 The Contract may be terminated in writing by either Party at any time without penalty. Remuneration for sessions that have not yet taken place, will be refunded proportionally.
9.1.3 The contract can be terminated in writing by either party at any time if there is a solid reason. Remuneration for sessions that have not yet taken place will only be refunded if there is a just cause for the cancellation of the booked series of appointments. For my part, just cause for extraordinary termination exists if You violate the relationship of trust between us and these terms and conditions or if You intentionally or negligently commit prohibited acts. If we have agreed on payment in instalments, I can terminate our contract immediately and extraordinarily if You are in arrears with your payment in instalments twice.
9.2 Workshops & Circles
9.2.1 The duration, meeting number and dates of the workshops and circles can be found in the description on my website or course platform. The cooperation ends automatically after the (last) meeting.
9.3 Courses & Products
9.3.1 The contents as specified on my website or course platform will be made available for you immediately after purchase, upon which our cooperation ends automatically.
9.4.1 The duration, provided materials and meeting number and dates can be found in the description on my website or course platform. The participation can be terminated at the end of every time interval agreed on upon purchase. The cooperation ends automatically after the time interval is up.
Coaching is for individuals who are emotionally and psychologically healthy and who want to achieve a change in their lives in order to develop and grow personally. I explicitly point out that coaching is not therapy, psychological counselling or curative treatment and also no substitute for psychological counselling, psychotherapy, psychoanalysis or mental health care. If you are currently receiving psychotherapy or psychiatric treatment, please consult with your psychotherapist or psychiatrist to make sure that working with me is currently in your best interest.
You are solely responsible for your physical, mental and emotional well-being, as well as for your decisions, choices, actions and outcomes resulting from the coaching relationship, workshops, courses, circles, memberships or products. Therefore, You agree that I am not or will not be liable or responsible for any action or omission to act or for any direct or indirect consequences of the services I provide.
I am only liable for damages that are based on a deliberate or grossly negligent breach of contract or obligation in accordance with the law. The maximum amount of liability is the fee agreed on for the entire coaching process.
11. Waiver of Revocation
11.1 You can informally revoke the booked coaching if we have not started the sessions within the 14-day revocation period. To do so, You must inform me of your decision by means of a clear written declaration (e.g. by post or by e-mail to firstname.lastname@example.org); sending the notification before the end of the revocation period is sufficient.
If we have already started within the revocation period as agreed, You waive your right of revocation.
11.2 If the service has been provided proportionally within the 14-day revocation period, I shall be entitled to my remuneration corresponding to the provided service.
11.3 You can informally cancel the booked workshop, course, circle or membership if it does not take place/begin within the 14-day revocation period. To do so, You must inform me of your decision by means of a clear written declaration (e.g. by post or by e-mail to email@example.com); sending the notification before the end of the revocation period is sufficient.
If the workshop, course, circle or membership has already started or taken place within the revocation period as agreed, or if you’ve purchased a product that has been made available in digital form upon purchase, You waive your right of revocation.
12. Final Provisions
12.1 German law shall apply, to the exclusion of international private law and the United Nations Convention on Contracts for the International Sale of Goods (short: CISG), unless You have your habitual residence in a member state of the European Union. In this case, mandatory consumer-friendly regulations of the respective member state are to be applied.
12.2 According to § 13 BGB (German Civil Code) the place of jurisdiction is determined according to your place of residence. In all other cases, the place of jurisdiction and fulfilment is Pulheim, Germany.
12.3 Electronic communication: You agree that contract-related communication may take place in electronic form.
12.4 Alternative Dispute Resolution: I am not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
12.5 Should individual provisions be invalid, the validity of the remaining provisions shall not be affected.
Version 3, 01.04.2023, Pulheim